After placing and paying for your order, in each individual case, you have the right to refuse the services and request a refund. You have the right to refuse the paid services by notifying us within the specified time frame.
The date we receive your return request determines whether a refund is possible and the amount of any deductions associated with the return.
You understand and agree that if you have already started using the services (accessed one or more training program classes or their recordings) during the cancellation period, we have the right to deduct the cost of the services actually provided at the time of receiving the refund request from the amount you have paid..
You have the right to cancel your online training (access to training recordings, webinars, and other paid training content) within fourteen (14) calendar days from the date of order confirmation.
If you request a refund within the specified period, we undertake to refund the payments we received from you for the course. To receive a refund, please contact us and submit a refund request in accordance with the established procedure.
If you have already started using the services during the cancellation period (for example, you have participated in one or more online classes or received a link to view or download video lessons), we will deduct the cost of the services actually provided at the time of the refund request from the amount you paid. In this case, the refund amount is determined as the difference between the total cost of the services and the cost of the services actually consumed.
To cancel services and request a refund, please email us at [email protected]. We will confirm receipt of your refund request by email to the address provided when placing your order. If you do not receive written confirmation within 24 hours of sending your email, please contact our customer service department at the phone number listed on the website.
To process a refund, please provide us with the following information: your full name and email address used when placing the order; the name of the service (training program, training course, or service package); the order date; payment details; the reason for canceling the service; and any other necessary information.
You understand that if you violate the procedure for submitting a refund request or fail to provide us with the specified information, we have the right to refuse your refund and not consider your request.
If you have submitted a refund request within the specified time frame, we will refund your money within fourteen (14) days of receiving the request. We will use the same payment method you used to pay for the services to refund your money. We will deduct any additional bank and payment system fees associated with the refund from the refund amount.
If you did not use the services (did not participate in the event, did not attend the classes available to you) through no fault of ours or refused to use the services in violation of the terms and established procedure, we will not reimburse you for the cost of such services.
We definitely reserve the right to establish other cancellation policies for individual Services (training programs, products, live events, webinars, intensives, etc.) or to provide you with additional unconditional refund guarantees by publishing special Terms of Cancellation on the product order page.
No later than one (1) month from the date of payment for the Services (making the first payment), you have the right to request the transfer of the dates of provision of the Services to other calendar dates and undergo training with the next course stream (under the terms of a similar service package, equivalent to the one purchased in terms of cost). In this case, no refund will be made, and we will inform you of the new possible calendar dates for training. The dates for the provision of Services may be postponed no more than once.
To meet the deadline, you only need to notify us in the manner specified for submitting a refund request. We definitely reserve the right to establish other rules for postponing the provision of services for individual products by publishing additional Postponement Terms on the product page.
If the Services have been provided in full before the expiration of the cancellation period (for example, you have already gained access to all lessons and materials) and/or before the refund request is received, no refund will be made.
If a request for a refund (cancellation of services) is received after the established cancellation deadline, no refund will be made.
No later than one (1) month from the date of payment, you have the right to request that the funds paid be credited towards the payment of any other of our products (Services). If the cost of the product you are purchasing exceeds the amount you have paid (deposit), you agree to pay the difference before the Services are provided. If the deposit amount exceeds the cost of the product ordered, the difference in cost will not be refunded.
To meet the deadline, you must notify us in the manner specified for submitting a return request.
If the Services have been provided in full before the expiry of the cancellation period (for example, you have already gained access to all lessons and materials) and/or before the refund request is received, no refund will be made.
If a request for a refund (cancellation of services) is received after the established cancellation deadline, no refund will be made
